1. Scope and Who We Are
Solibiz provides software, digital products, and related support services. This privacy policy is the shared privacy policy for all Solibiz products and platforms, including current and future macOS, Windows, mobile, web, and desktop applications.
2. Information We Collect
We collect only information reasonably needed to provide, secure, support, and improve our services. Depending on the product and how you use it, this may include:
- Information you provide, such as your name, email address, support request, or purchase-related details.
- Basic technical information, such as app version, operating-system version, device type, crash details, and diagnostic events.
- Website usage information, such as pages visited, browser type, and approximate network information where enabled.
3. Desktop and Device Utility Applications
These applications may request access to files, folders, storage locations, or device information that you deliberately select or authorize through operating-system permissions. That access is used only to inspect eligible locations and perform actions you request.
- We do not sell your personal files or their contents.
- We do not use your files for advertising.
- We do not upload file contents to Solibiz servers unless you deliberately submit a file or diagnostic package for support.
- Deletion, cleanup, movement, or other file actions occur only after the user initiates or confirms them within the app.
When diagnostic or support mode is used, technical details may be generated to help troubleshoot the app. We aim to limit diagnostics to information needed to understand the issue and avoid collecting file contents unless the user expressly provides them.
4. Purchases and App Stores
Purchases made through Apple, Microsoft, another app marketplace, or a payment provider are processed under that provider’s privacy policy and terms. Solibiz may receive limited transaction information, such as product, entitlement, subscription status, country or region, and transaction identifiers, but does not receive your full payment-card number from an app store.
5. How We Use Information
- Provide and operate the requested service.
- Confirm purchases, licenses, subscriptions, or entitlements.
- Respond to customer-support requests.
- Maintain security, prevent abuse, and investigate failures.
- Improve reliability, compatibility, accessibility, and user experience.
- Comply with legal obligations and enforce applicable terms.
6. Sharing of Information
We do not sell personal information. We may share limited information with service providers that help us operate hosting, email, payments, analytics, security, and support systems. These providers may use the information only to provide services to us or as otherwise required by law.
We may also disclose information when required by law, to protect users or the public, or in connection with a lawful business transfer.
7. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including support, security, accounting, legal, and transaction-record requirements. You may request deletion of personal information associated with Solibiz by contacting us. Some records may be retained when required by law or necessary to document transactions, resolve disputes, or prevent fraud.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
10. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain uses of personal information. You may contact us to submit a request. We may need to verify your identity before completing it.
11. International Use
Your information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers.
12. Changes to This Policy
We may update this policy as our products, platforms, practices, or legal requirements change. The version published at this URL is the current policy.
13. Contact Us
Questions, privacy requests, or deletion requests may be sent to support@solibiz.com.